Refunds and privacy.

Refunds: 100% satisfaction guarantee

The audit. If you're not satisfied, ask within 14 days of receiving your audit and we'll refund the full price. You don't have to give a reason.

The subscription. If you're not satisfied, ask within 14 days of a payment, monthly or annual, and we'll refund that payment in full.

To ask, email [email protected] from the address you paid with.

The refund goes back to the card or wallet you paid with. Stripe, our payment processor, usually takes 5–10 business days to show it on your statement.

The subscription

You can cancel any time from the billing portal linked in your receipt emails. You keep access until the end of the period you've already paid for, and you won't be charged again. If we refund a subscription payment, the subscription ends when the refund goes through.

What we collect

• Your email address and payment. Stripe handles checkout and stores your card securely, so it can be charged for anything you add later, like the subscription. We never see or store your full card number.
• Your Instagram handle and up to 3 competitors. You give us these after you pay. We use them to build your audit.
• Public Instagram posts. The audit uses only what anyone can see on those accounts. We never ask for your login or access to your account.

We use this to make and deliver your audit, run your walkthrough and check-ins, and send you receipts.

Who handles it

• Stripe processes payments and sends receipts.
• Cloudflare hosts this site and stores your answers to the after-payment form.
• Slack runs the members' group, if you join it.
• Google Fonts serves the typeface on this site.

Questions, or want your data deleted?

Hit Rate Social is run by Spaghetti Season LLC. Email [email protected].